Data Protection

Privacy policy

The protection of your data has top priority

Zenhomes is an offer of the Zenhomes GmbH with seat in Berlin. In the following you find the data security guidelines of the Zenhomes GmbH. Your data protection is our top priority. It is important to us that you always have access to all necessary information to protect your data. In order to guarantee this, we have added an explanatory glossary to our glossary in order to make reading it easy and pleasant for you. Please note, however, that the glossary is merely an explanatory note. Only the formulations on the left are legally binding. Should you have any questions regarding data protection or security at Zenhomes, our team is at your disposal at any time.

preamble

The protection of your data is very important to Zenhomes GmbH and it complies with the legal provisions at all times.

Thank you for your interest in our online presence. The protection of your personal data is very important to us. Zenhomes GmbH (hereinafter “Zenhomes”, “vermietet.de”, “we” or “us”) takes the protection of personal data very seriously.

This privacy policy explains to you the nature, scope and purpose of the processing of personal data (hereinafter referred to as “data”) within our online offering and the associated websites, functions and content as well as external online presences, such as our social media profile (hereinafter referred to collectively as “online offering”). With regard to the terms used, such as “processing” or “person responsible”, we refer you to the definitions in Art. 4 of the Data Protection Basic Regulation (DSGVO).

Terms used

The definitions help you to better understand our privacy policy.

“Personal Data” means any information relating to an identified or identifiable natural person (hereinafter “Data Subject”); an identifiable natural person is one who can be identified directly or indirectly, in particular by association with an identifier such as a name, an identification number, location data, an online identifier (e.g. a cookie) or one or more specific characteristics that express the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

“processing” means any operation carried out with or without the aid of automated processes, or set of operations, involving personal data. The term is broad and covers practically every handling of data.

“pseudonymisation’ means the processing of personal data in such a way that the personal data can no longer be attributed to a specific data subject without additional information, provided that such additional information is kept separately and is subject to technical and organisational measures ensuring that the personal data are not attributed to an identified or identifiable natural person.

“Profiling” means any automated processing of personal data for the purpose of evaluating certain personal aspects, in particular the work performance, economic situation, health, personal preferences, interests, reliability, conduct, whereabouts or movement of a natural person.

The “controller” is the natural or legal person, public authority, agency or other body which alone or jointly with others determines the purposes and means of the processing of personal data.

Processor” means a natural or legal person, public authority, agency or body which processes personal data on behalf of the controller.

Responsible

You can reach us at 0800 72 34 942 or info@zenhomes.com
Zenhomes GmbH
Saarbrückerstr. 21, 10405 Berlin, Germany
E-Mail address: info@zenhomes.com
Phone: +49 800 7234942
CEO: Jannes Fischer
Link to imprint: www.zenhomes.com/en/imprint
Contact data protection officer: datenschutz@zenhomes.com

If you have any concerns regarding data protection, please contact us, stating sufficient details to individualise your person (e.g. name, e-mail address).

Categories of data subjects

Visitors and users of the online offer (hereinafter referred to collectively as “users”).

Information for children and adolescents

Persons under the age of 18 are unfortunately not allowed to use our service.

Types of data processed

When visiting Zenhomes.com you remain anonymous.

You can visit our website and inform yourself without having to provide any personal information. During your visit to our website you will then remain anonymous and the connection data transmitted by your Internet browser each time you visit our website, such as the date, the duration of your visit or the name of your Internet service provider, will be used by us without reference to a specific person.

If you register, we reserve the right to store some data, such as contact data and bank details.

You provide personal information voluntarily, for example when you use the services offered on our website, make a booking/order, register for our website, order a newsletter and, in particular, when you enter the user’s access data for his bank accounts.

This personal information may include:

User data

Name, address and other user data are stored by us within the framework of contract fulfilment.

First name, surname, address, telephone number, date of birth, e-mail address, account data (name of bank, IBAN, BIC). These data are collected, processed, stored and used by Zenhomes in the context of fulfilling the contract.

Access data to the bank accounts

Your online banking access data will be stored by finAPI GmbH.

Account numbers and PINs of all integrated bank accounts. These data are stored by finAPI GmbH (see below under “External service providers”) in order to keep the transaction history up-to-date in all services. For this purpose, access for future connections is stored when the bank account is connected. The user explicitly agrees to this by connecting a personal account.

Transaction data of the payment history and identified savings

We collect, process, store and use transaction data from the payment history within the framework of contract performance.

Creditor for direct debits (customer data, e.g. contract number, customer number, first name, surname), sender of payment for credit notes (first name, surname, bank data), amounts, intended use, date of the respective transaction, frequency of payments, IBAN, SEPA creditor ID, purpose, standing orders, account balances as well as collected information on the savings potential for bills of exchange (amount of savings in the first year of delivery, date of savings). These data are collected, processed, stored and used by Zenhomes within the scope of contract fulfilment.

Special types of personal data

Sometimes we need to collect specific types of personal information under the highest security standards. However, we never share this information with third parties.

In the course of processing and providing the transaction history, it may happen that special types of personal data must also be processed by Zenhomes. Special types of personal data are data that may include information about racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, and sex life. Such information may, for example, appear in connection with referrals to/from political parties, trade unions, doctors or certain associations for the purpose of use. Zenhomes uses this information solely to provide services in connection with a bank account. All data is processed under the highest security standards and under no circumstances passed on to third parties. The user must explicitly consent to the processing of special types of personal data so that these may be processed by Zenhomes for the purpose of the services. Since it is technically not possible to exclude transfers and the like, which refer to special types of personal data, from the extraction of the transaction history, the relevant consent is required in order to be able to use the Zenhomes service. You can find out more about consent in the “Consent” section below.

Usage data

We would like to know when and how you use our services and why we store your usage patterns.

Within the scope of using the services of Zenhomes, Zenhomes processes and stores usage data, which is intended to provide information on how and when users use the service. This includes, in particular, log data showing when the user registered for the service or carried out activities such as a contract change. In addition, Zenhomes stores data when concluding contracts, which should provide information about the product type, the product partner, contract modalities and change status.

Consent

By creating an account you agree to this privacy policy.

The collection, processing, use and storage of data will only take place if Zenhomes is legally entitled to do so or if the user has expressly agreed to this in advance. By ticking the “Add account” box at the beginning of the service and consenting to the processing of sensitive account data in accordance with the data protection declaration, the user consents to the collection, use and processing of sensitive account data by Zenhomes. This sensitive data may include transfers to/from doctors, trade unions or political parties in the course of account movements. According to Art. 9 para. 1 DSGVO, these are so-called special types of personal data.

The consent to this data protection declaration can be revoked at any time and the deletion of the stored data can be requested at any time.

Zenhomes does not process the special types of personal data in a targeted manner, i.e. does not carry out analyses on the basis of these characteristics. However, it cannot be excluded that such data are contained in the account movements. Therefore Zenhomes obtains the above mentioned consent according to Art. 9 para. 2 lit. a DSGVO. The content of the declarations of consent that can be revoked at any time and are recorded by Zenhomes can be retrieved by the user atwww.zenhomes.com/en/dataprotection . The user also has the possibility to revoke his consent to this data protection declaration at any time. With regard to the deletion of data already generated, the section “Deletion of data” shall apply.

Purpose of processing

We need your data so that we can offer you our services in the best possible way. This data is protected in accordance with the highest possible standards.

Without the information described in the “Types of data processed” section, various services can only be used to a limited extent. For this reason Zenhomes grants the users of this service the highest possible data protection standard. The collection, processing, storage and use of the generated data takes place exclusively for the purposes stated here.

If necessary, we may have to pass on your data to third parties in order to provide our services. However, they are obliged to protect your data.

We use this data to fulfil your booking in accordance with the contract or to provide you with the desired service. For this purpose it may be necessary to pass on your personal data to companies which we use or mediate for the provision of the service or for the execution of the contract. These are, for example, services. These receive only the necessary data from us and are obliged to protect your personal data. We need your e-mail address so that we can confirm receipt of your order and communicate with you (e.g. to send you an order confirmation or an ordered newsletter). Even for services that do not directly serve the provision of services requested by users, such as hosting or the implementation of marketing measures, external service providers may be used, which may have their headquarters outside the European Union. In such cases, information is passed on to these companies or individuals to enable them to process it further. The relevant companies can be found in the following sections, in particular “Newsletter” and “External Service Providers”. The relevant service providers are carefully selected by us, bound by legally compliant contracts and regularly checked. The service providers may use the data exclusively for the purposes specified by Zenhomes.

We use your e-mail address to send you information in connection with our services and, on request, to send you our newsletter.

If you have registered for our newsletter with your e-mail address, we will also use your e-mail address for our own advertising purposes beyond the performance of the contract until you unsubscribe from the newsletter. In addition, the e-mail address is used exclusively for the purpose of sending e-mails to the user in connection with services such as summaries, reminders, information about news and the like. The user can object to the sending of any e-mails at any time by sending an informal objection to the Zenhomes contact data.

Your user account allows a fast and comfortable use of our services.

When you register on our site, your data will be stored to create a user account to enable you to use your account more quickly and conveniently in the future and to enable you to make use of other services on the website.

We use your data only for the purpose intended and confidentially and pass them on to third parties only within the scope of the services you have requested.

We observe the principle of earmarked data use and collect, process and store your personal data only for the purposes you have requested. Your personal data will not be passed on to third parties without your express consent, unless this is necessary for the provision of the service or the execution of the contract. Also the transmission to state institutions and authorities entitled to receive information only takes place within the scope of the legal obligations to provide information or if we are obligated by a court decision to provide information.

You can revoke your consent to data storage at any time.

If we use data for a purpose that requires your consent in accordance with the statutory provisions, we will ask you for your express consent in each case. You can revoke your consent at any time and/or object to future use of your data.

If we should evaluate your data once, then anonymized.

Within the framework of the statutory provisions, we can evaluate user profiles under a pseudonym for purposes of advertising, market research and improving our services, but only if you have not made use of your statutory right to object to this use of your data.

Applicable legal basis

The legal basis for our data processing is primarily the DSGVO, which will apply throughout the EU from 25 May 2018.

In accordance with Art. 13 DSGVO, we will inform you of the legal basis of our data processing operations. If the legal basis is not mentioned in the data protection declaration, the following applies: The legal basis for obtaining consent is Art. 6 para. 1 lit. a and Art. 7 DSGVO, the legal basis for processing in order to fulfil our services and carry out contractual measures as well as answer inquiries is Art. 6 para. 1 lit. b DSGVO, the legal basis for processing in order to fulfil our legal obligations is Art. 6 para. 1 lit. c DSGVO, and the legal basis for processing in order to safeguard our legitimate interests is Art. 6 para. 1 lit. f DSGVO. In the event that vital interests of the data subject or another natural person make processing of personal data necessary, Art. 6 para. 1 lit. d DSGVO serves as the legal basis.

Security measures

In accordance with Art. 32 DSGVO, we take appropriate technical and organisational measures to ensure a level of protection appropriate to the risk, taking into account the state of the art, the implementation costs and the nature, extent, circumstances and purposes of the processing as well as the different probability of occurrence and severity of the risk to the rights and freedoms of natural persons.

Measures shall include, in particular, ensuring the confidentiality, integrity and availability of data by controlling physical access to, access to, inputting, disclosure, securing and separation of data. In addition, we have established procedures to ensure the exercise of data subjects’ rights, deletion of data and reaction to data threats. Furthermore, we take the protection of personal data into account as early as the development or selection of hardware, software and processes, in accordance with the principle of data protection through technology design and data protection-friendly default settings (Art. 25 DSGVO).

Cooperation with contract processors and third parties

Insofar as we disclose data to other persons and companies (contract processors or third parties) within the scope of our processing, transfer them to them or otherwise grant them access to the data, this shall only take place on the basis of legal permission (e.g. if a transfer of the data to third parties, such as payment service providers, pursuant to Art. 6 Para. 1 lit. b DSGVO is necessary for the performance of the contract), if you have consented to this, if a legal obligation provides for this or on the basis of our legitimate interests (e.g. when using agents, web hosts, etc.).

If we commission third parties with the processing of data on the basis of a so-called “order processing contract”, this is done on the basis of Art. 28 DSGVO.

Transfers to third countries

If we process data in a third country (i.e. outside the European Union (EU) or the European Economic Area (EEA)) or if this is done in the context of the use of third-party services or disclosure or transfer of data to third parties, this will only occur if it is done to fulfil our (pre)contractual obligations, on the basis of your consent, a legal obligation or on the basis of our legitimate interests. Subject to legal or contractual permissions, we process or allow the data to be processed in a third country only if the special requirements of Art. 44 ff. of the German Data Protection Act are met. DSGVO. This means that the processing takes place, for example, on the basis of special guarantees, such as the officially recognised determination of a data protection level corresponding to the EU (e.g. for the USA by the “Privacy Shield”) or compliance with officially recognised special contractual obligations (so-called “standard contractual clauses”).

Rights of data subjects

You have the right to confirmation, information, completion, correction, deletion and transmission of your data as well as the right to lodge a complaint.

You have the right to obtain confirmation as to whether the data in question will be processed and to be informed of such data and to obtain further information and a copy of the data in accordance with Art. 15 DSGVO.

They have accordingly. Pursuant to Art. 16 DSGVO, you have the right to request the completion of data concerning you or the correction of incorrect data concerning you.

Pursuant to Art. 17 DSGVO, you have the right to demand that the data concerned be deleted immediately or, alternatively, to demand that the processing of the data be restricted pursuant to Art. 18 DSGVO.

You have the right to demand to receive the data concerning you which you have made available to us in accordance with Art. 20 DSGVO and to demand its transfer to other persons responsible.

Pursuant to Art. 77 DSGVO, you also have the right to file a complaint with the competent supervisory authority.

Right of withdrawal

You can revoke your consent.

You have the right to revoke consents granted pursuant to Art. 7 para. 3 DSGVO with effect for the future.

right of objection

You can object to future processing.

You may object to the future processing of the data concerning you at any time in accordance with Art. 21 DSGVO. The objection can be made in particular against the processing for the purposes of direct marketing.

Cookies and right of objection in the case of direct advertising

We use cookies to improve our service.

Cookies” are small files that are stored on the user’s computer. Different data can be stored within the cookies. A cookie serves primarily to store the information about a user (or the device on which the cookie is stored) during or also after his visit within an online offer. Temporary cookies, or “session cookies” or “transient cookies”, are cookies that are deleted after a user leaves an online offer and closes his browser. The content of a shopping basket in an online shop or a login status, for example, can be stored in such a cookie. Cookies are referred to as “permanent” or “persistent” and remain stored even after the browser is closed. For example, the login status can be saved if users visit it after several days. The interests of the users who are used for range measurement or marketing purposes can also be stored in such a cookie. Third party cookies” are cookies that are offered by providers other than the person responsible for operating the online service (otherwise, if they are only the latter’s cookies, they are referred to as “first party cookies”).

We may use temporary and permanent cookies and explain this in our privacy policy.

You can restrict the storage of cookies on your computer and delete them.

If users do not wish cookies to be stored on their computer, they are asked to deactivate the corresponding option in their browser’s system settings. Stored cookies can be deleted in the system settings of your browser. The exclusion of cookies can lead to functional restrictions of this online offer.

A general objection against the use of cookies used for online marketing purposes can be explained for a large number of services, especially in the case of tracking, via the US website http://www.aboutads.info/choices/oder, the EU website http://www.youronlinechoices.com/ . In addition, cookies can be saved by deactivating them in the browser settings. Please note that in this case not all functions of this online offer can be used.

Deletion of data

On request we delete all your data. Simply write to us at info@zenhomes.com or via our chat.

The data processed by us will be deleted in accordance with Art. 17 and 18 DSGVO or their processing will be restricted. Unless expressly stated in this data protection declaration, the data stored by us will be deleted as soon as they are no longer required for their intended purpose and there are no legal obligations to retain them. If the data are not deleted because they are required for other and legally permissible purposes, their processing will be restricted. This means that the data will be blocked and not processed for other purposes. This applies, for example, to data that must be stored for commercial or tax reasons.

According to legal requirements in Germany, data is stored for 10 years in accordance with §§ 147 para. 1 AO, 257 para. 1 nos. 1 and 4, para. 4 HGB (German Commercial Code) (books, records, management reports, accounting records, commercial books, documents relevant for taxation, etc.) and 6 years in accordance with § 257 para. 1 nos. 2 and 3, para. 4 HGB (German Commercial Code) (commercial letters).

Business-related processing

We process contract and payment data for the provision of contractual services.

In addition, we process

– Contract data (for example, contract object, duration, customer category).

– Payment data (e.g., bank details, payment history)

by our customers, interested parties and business partners for the purpose of providing contractual services, service and customer care, marketing, advertising and market research.

Administration, financial accounting, office organisation, contact management

We process data in the context of administrative tasks as well as the organisation of our business, financial accounting and compliance with legal obligations, such as archiving. Here we process the same data that we process within the scope of providing our contractual services. The processing bases are Art. 6 para. 1 lit. c. DSGVO, Art. 6 para. 1 lit. f. DSGVO. Customers, interested parties, business partners and website visitors are affected by the processing. The purpose and our interest in the processing lies in the administration, financial accounting, office organization, archiving of data, i.e. tasks which serve the maintenance of our business activities, performance of our tasks and provision of our services. The deletion of the data with regard to contractual services and contractual communication corresponds to the data specified in these processing activities.

We disclose or transmit data to the financial administration, consultants, such as tax consultants or auditors, as well as other fee offices and payment service providers.

Furthermore, on the basis of our business interests, we store information on suppliers, organisers and other business partners, e.g. for the purpose of establishing contact at a later date. This data, which is mainly company-related, is stored permanently.

Business analyses and market research

The analysis of the data available to us is essential for the profitability of our company.

In order to run our business economically, to be able to recognise market trends, wishes of contractual partners and users, we analyse the data available to us on business transactions, contracts, enquiries etc.. We process inventory data, communication data, contract data, payment data, usage data, metadata on the basis of Art. 6 para. 1 lit. f. DSGVO, whereby the persons concerned include contractual partners, interested parties, customers, visitors and users of our online services.

The analyses are carried out for the purpose of economic evaluations, marketing and market research. We can take into account the profiles of registered users with information, e.g. on the services they make use of. The analyses serve us to increase the user friendliness, the optimization of our offer and the business economy. The analyses serve us alone and are not disclosed externally unless they are anonymous analyses with summarized values.

If these analyses or profiles are person-related, they will be deleted or anonymised upon termination by the user, otherwise after two years from the end of the contract. In all other respects, the macroeconomic analyses and general trend determinations are prepared anonymously wherever possible.

Participation in Affiliate Partner Programs

As part of affiliate programs, we must be able to track whether users referred by affiliates are actually taking advantage of our offerings.

Within our online offer, we use customary tracking measures on the basis of our legitimate interests (i.e. interest in the analysis, optimisation and economic operation of our online offer) pursuant to Art. 6 Para. 1 lit. f DSGVO, insofar as these are necessary for the operation of the affiliate system. In the following, we inform the users about the technical background.

The services offered by us and our contractual partners can also be advertised and linked on other websites (so-called affiliate links or after-buy systems if, for example, links or third-party services are offered after a contract has been concluded). The operators of the respective websites receive a commission if users follow the affiliate links and then take advantage of the offers.

In summary, it is necessary for our online offer that we can track whether users who are interested in affiliate links and/or the offers available from us subsequently perceive the offers at the instigation of the affiliate links or our online platform. For this purpose, the affiliate links and our offers are supplemented by certain values that can be set as part of the link or otherwise, e.g. in a cookie. The values include in particular the source website (referrer), time, an online identifier of the operator of the website on which the affiliate link was located, an online identifier of the respective offer, an online identifier of the user, as well as tracking specific values such as advertising material ID, partner ID and categorizations.

The online user IDs used by us are pseudonymous values. This means that the online identifiers themselves do not contain any personal data such as names or e-mail addresses. They only help us to determine whether the same user, who clicked on an affiliate link or was interested in an offer via our online offer, perceived the offer, e.g. concluded a contract with the provider. However, the online identifier is personal to the extent that the partner company and we have the online identifier together with other user data. Only in this way can the partner company tell us whether the user has taken advantage of the offer and we can, for example, pay out the bonus.

Registration function

The data recorded in your user account is always yours. If you have terminated your user account, your data will be completely deleted.

Users can create a user account. During the registration process, the required mandatory data will be communicated to the users and processed on the basis of Art. 6 para. 1 lit. b DSGVO for the purpose of providing the user account. The processed data includes in particular the login information (e-mail address and password). The data entered during registration will be used for the purposes of using the user account and its purpose.

Users may be informed by e-mail of information relevant to their user account, such as technical changes. If users have terminated their user account, their data will be deleted with regard to the user account, subject to a statutory retention obligation. It is the responsibility of the users to secure their data before the end of the contract in the event of termination. We are entitled to irretrievably delete all user data stored during the term of the contract.

Within the scope of using our registration and login functions as well as the use of the user account, we store the IP address and the time of the respective user action. The storage is based on our legitimate interests, as well as the user’s protection against misuse and other unauthorized use. This data will not be passed on to third parties unless it is necessary to pursue our claims or there is a legal obligation to do so pursuant to Art. 6 Para. 1 lit. c DSGVO. The IP addresses will be anonymised or deleted after 14 days at the latest.

Contact us

When contacting us (e.g. via contact form, e-mail, telephone or via social media), the user’s details will be processed for the purpose of processing the contact enquiry and processing it in accordance with Art. 6 Para. 1 lit. b) DSGVO. User data may be stored in a customer relationship management system (“CRM system”) or in comparable inquiry organizations.

We delete the enquiries if they are no longer necessary. We review the necessity every two years; furthermore, the statutory archiving obligations apply.

Newsletter

We regularly send out a free newsletter to inform you about new features or activities related to your property.

With the following information we inform you about the contents of our newsletter as well as the registration, dispatch and statistical evaluation procedures and your rights of objection. By subscribing to our newsletter, you declare your agreement with the receipt and the described procedures.

Content of the newsletter: We send newsletters, e-mails and other electronic notifications containing advertising information (hereinafter referred to as “newsletter”) only with the consent of the recipient or legal permission. If the contents of the newsletter are specifically described within the scope of registration, they are decisive for the consent of the user. In addition, our newsletters contain information about our services and us.

In order to avoid misuse and to be able to prove the registration process, we store your newsletter registration data.

Double-Opt-In and logging: The registration to our newsletter takes place in a so-called Double-Opt-In procedure. This means that you will receive an e-mail after your registration in which you will be asked to confirm your registration. This confirmation is necessary so that nobody can register with foreign e-mail addresses. The registrations for the newsletter are logged in order to be able to prove the registration process according to the legal requirements. This includes the storage of the registration and confirmation time, as well as the IP address. Likewise the changes of your data stored with the Versanddienstleister are logged.

Registration data: To subscribe to the newsletter, it is sufficient for you to enter your e-mail address. Optionally, we ask you to enter a name in the newsletter for the purpose of addressing you personally.

The dispatch of the newsletter and the associated performance measurement is based on the consent of the recipients according to Art. 6 Para. 1 lit. a, Art. 7 DSGVO in conjunction with § 7 Para. 2 No. 3 UWG or on legal permission according to § 7 Para. 3 UWG.

The registration procedure is recorded on the basis of our legitimate interests pursuant to Art. 6 para. 1 lit. f DSGVO. Our interest is directed towards the use of a user-friendly and secure newsletter system that serves our business interests as well as the expectations of the users and furthermore allows us to provide evidence of consent.

You can unsubscribe from the newsletter service at any time.

Cancellation/revocation – You can cancel the receipt of our newsletter at any time, i.e. revoke your consent. You will find a link to cancel the newsletter at the end of each newsletter. We may store the unsubscribed e-mail addresses for up to three years on the basis of our legitimate interests before deleting them in order to be able to provide evidence of a previously given consent. The processing of this data is limited to the purpose of a possible defence against claims. An individual request for deletion is possible at any time, provided that the former existence of a consent is confirmed at the same time.

Newsletter – Mailchimp incl. Mandrill

We send our newsletter via the service MailChimp, which stores your newsletter, registration and interaction data.

The newsletters are sent via the mail service “MailChimp” (or Mandrill for sending system messages, such as the rental receipt confirmation), a newsletter mailing platform of the US provider Rocket Science Group, LLC, 675 Ponce De Leon Ave NE #5000, Atlanta, GA 30308, USA. You can view the privacy policy of the shipping service provider here: https://mailchimp.com/legal/privacy/. The Rocket Science Group LLC d/b/a MailChimp is certified under the Privacy Shield Agreement and thus offers a guarantee to comply with the European data protection level (https://www.privacyshield.gov/participant?id=a2zt0000000TO6hAAG&status=Active). The shipping service provider is used on the basis of our legitimate interests pursuant to Art. 6 para. 1 lit. f DSGVO and an order processing contract pursuant to Art. 28 para. 3 sentence 1 DSGVO.

The dispatch service provider can use the recipient’s data in pseudonymous form, i.e. without allocation to a user, to optimise or improve its own services, e.g. for technical optimisation of dispatch and presentation of the newsletter or for statistical purposes. However, the dispatch service provider does not use the data of our newsletter recipients to write to them itself or to pass the data on to third parties.

Newsletter – Measurement of success

The main purpose of newsletter success measurement is to provide our customers only with the information they want to read.

The newsletters contain a so-called “web-beacon”, i.e. a file the size of a pixel, which is retrieved from our server when the newsletter is opened or, if we use a dispatch service provider, from its server. Within the scope of this retrieval, technical information such as information about the browser and your system, as well as your IP address and time of retrieval are first collected.

This information is used for the technical improvement of the services on the basis of technical data or target groups and their reading behaviour on the basis of their retrieval points (which can be determined with the help of the IP address) or access times. Statistical surveys also include determining whether newsletters are opened, when they are opened and which links are clicked. Although for technical reasons this information can be allocated to the individual newsletter recipients, it is neither our nor the shipping service provider’s intention to monitor individual users. The evaluations serve us much more to recognize the reading habits of our users and to adapt our contents to them or to send different contents according to the interests of our users.

External service providers

External service providers commissioned by us comply without exception with European data protection standards.

Zenhomes uses the following external service providers to help optimize the service. Insofar as these service providers process data on behalf of Zenhomes, corresponding agreements have been concluded with them which stipulate the European data protection standards as binding and in particular prohibit the use of the data for other purposes.

finAPi

Our German partner finAPI provides transaction data within the scope of the account information service under supervision and exclusively according to the instructions of Zenhomes.

For the provision of transaction data as part of the account information service, we use the external service provider finAPI GmbH, Ainmillerstraße 11, 80801 Munich (“finAPI”), which processes the data under the supervision and exclusively according to the instructions of Zenhomes. finAPI never uses the data directly, but only forwards them to Zenhomes.

Access to and use of this data is subject to the express consent of finAPI pursuant to Art. 6 Para. 1 lit. a DSGVO in conjunction with Art. 9 Para. 2 lit. a DSGVO (see section “Consent” above).

Hosting

We host our online offers at hosting providers with whom we have a contract processing contract.

The hosting services used by us serve the provision of the following services: Infrastructure and platform services, computing capacity, storage space and database services, security services and technical maintenance services which we use for the purpose of operating this online service.

Here we, or our hosting provider, process inventory data, contact data, content data, contract data, usage data, meta data and communication data of customers, interested parties and visitors to this online service on the basis of our legitimate interests in the efficient and secure provision of this online service in accordance with Art. 6 Para. 1 lit. f DSGVO in conjunction with Art. 28 DSGVO (conclusion of an order processing contract).

Collection of access data and log files

Logfile information is stored for security reasons and deleted after a short time.

We, and/or our Hostinganbieter, raises on basis of our entitled interests in the sense of the art. 6 Abs. 1 lit. f. DSGVO data about each access to the server on which this service is located (so-called server log files). The access data includes the name of the website accessed, file, date and time of access, amount of data transferred, notification of successful access, browser type and version, the user’s operating system, referrer URL (the previously visited page), IP address and the requesting provider.

Log file information is stored for security reasons (e.g. to clarify abuse or fraud actions) for a maximum period of 14 days and then deleted. Data, the further storage of which is necessary for evidence purposes, is excluded from deletion until the respective incident has been finally clarified.

Google Cloud

We store some of our data on Google Cloud.

Zenhomes partially stores its data on Google Cloud. Google Cloud is a service of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). All data is secured with 256-bit encryption and maintains the same security standards as many other Google services. The accounts of Zenhomes employees who have access to Google Cloud are checked regularly to ensure the highest security of your data.

The use is made on the basis of our legitimate interests, i.e. interest in a secure and efficient provision, analysis and optimisation of our online services in accordance with Art. 6 Para. 1 letter f. DSGVO.

You can find more information on the data protection of Google Cloud at https://cloud.google.com/security/.

Content Delivery Network from Google

We use Google’s content delivery network to accelerate the construction of our websites and the downloading of files.

We use a so-called “Content Delivery Network” (CDN), offered by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google is certified under the Privacy Shield Agreement and thereby offers a guarantee of compliance with European privacy laws (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).

A CDN is a service with the help of which contents of our online offer, especially large media files such as graphics or scripts, can be delivered faster with the help of regionally distributed servers connected via the Internet. The processing of user data is carried out solely for the aforementioned purposes and to maintain the security and functionality of the CDN.

The use is made on the basis of our legitimate interests, i.e. interest in a secure and efficient provision, analysis and optimisation of our online offer in accordance with Art. 6 Para. 1 letter f. DSGVO.

Further information can be found in Google’s data protection declaration: https://cloud.google.com/security/.

Google Tag Manager

The Google Tag Manager summarizes most tracking pixels and scripts so that users can load our web pages faster.

Google Tag Manager is a solution that allows us to manage website tags through a single interface (including Google Analytics and other Google marketing services into our online offerings). The Tag Manager itself (which implements the tags) does not process any personal user data. With regard to the processing of users’ personal data, reference is made to the following information on Google services. Terms of use: https://www.google.com/intl/de/tagmanager/use-policy.html.

Google Analytics

We use Google Analytics to continuously improve our website.

On the basis of our legitimate interests (i.e. interest in the analysis, optimisation and economic operation of our online offer within the meaning of Art. 6 Para. 1 lit. f. of the German Data Protection Act), we make no representations or warranties about the accuracy, completeness or quality of the information provided. DSGVO) Google Analytics, a web analysis service of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, (“Google”). Google uses cookies. The information generated by the cookie about users’ use of the website is generally transmitted to and stored by Google on servers in the United States.

Google is certified under the Privacy Shield Agreement and thus offers a guarantee of compliance with European data protection law (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).

Google will use this information on our behalf to evaluate the use of our online services by users, to compile reports on activities within this online service and to provide us with other services related to the use of this online service and the Internet. Pseudonymous user profiles can be created from the processed data.

We only use Google Analytics with activated IP anonymization, i.e. the IP addresses of the users are shortened.

We only use Google Analytics with IP anonymization enabled. This means that the IP address of the user is shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there.

Users can prevent the transmission of data to Google and the processing of this data by Google using a browser plug-in.

The IP address transmitted by the user’s browser is not merged with other Google data. Users may refuse the use of cookies by selecting the appropriate settings on their browser, they may also refuse the use of cookies by selecting the appropriate settings on their browser, they may refuse the processing of personal data by Google, and they may refuse the use of cookies by selecting the appropriate settings on their browser, and they may refuse the processing of such data by Google by downloading and installing the browser plugin available on the Internet at: http://tools.google.com/dlpage/gaoptout?hl=en.

Further information on the use of data by Google, setting and objection options can be found in Google’s data protection declaration (https://policies.google.com/technologies/ads) and in the settings for the display of advertising by Google (https://adssettings.google.com/authenticated).

The personal data of the users will be deleted or anonymized after 14 months.

Google Universal Analytics

We use Google Analytics in the form of “universal analytics”. “Universal Analytics” refers to a Google Analytics procedure in which user analysis is performed on the basis of a pseudonymous user ID and a pseudonymous profile of the user is thus created with information from the use of various devices (so-called “cross-device tracking”).

Google AdWords and conversion measurement

We use Google AdWords for marketing purposes.

We use Google AdWords for marketing purposes on the basis of our legitimate interests (i.e. interest in the analysis, optimisation and economic operation of our online offering as defined in Art. 6 Para. 1 lit. f. of the German Data Protection Act). DSGVO) the services of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, (“Google”).

Google is certified under the Privacy Shield Agreement and thus offers a guarantee of compliance with European data protection law (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).

We use the Google “AdWords” online marketing method to place ads on the Google advertising network (e.g., in search results, videos, websites, etc.) so that they are displayed to users who have an alleged interest in the ads. This allows us to display ads for and within our online offerings in a more targeted manner in order to present users only with ads that potentially match their interests. If, for example, a user is shown ads for products in which he or she is interested in other online offers, this is referred to as “remarketing”. For these purposes, when our and other websites on which the Google Advertising Network is active are called up, a Google code is executed directly by Google and so-called (re)marketing tags (invisible graphics or code, also referred to as “web beacons”) are integrated into the website. With their help, an individual cookie, i.e. a small file, is stored on the user’s device (comparable technologies can also be used instead of cookies). This file records which websites the user visits, what content he is interested in and what offers the user has clicked on, as well as technical information on the browser and operating system, referring websites, visiting times and other information on the use of the online service.

We use conversion tracking to gain access to conversion statistics.

We also receive an individual “conversion cookie”. The information obtained with the help of the cookie is used by Google to compile conversion statistics for us. However, we only know the anonymous total number of users who clicked on our ad and were directed to a page with a conversion tracking tag. However, we do not receive any personally identifiable information.

User information is processed pseudonymously within the Google Advertising Network. This means, for example, that Google does not store and process the user’s name or e-mail address, but processes the relevant data cookie-related within pseudonymous user profiles. This means that, from Google’s point of view, the ads are not administered and displayed for a specifically identified person, but for the cookie holder, regardless of who this cookie holder is. This does not apply if a user has expressly permitted Google to process the data without this pseudonymisation. The information collected about users is transmitted to Google and stored on Google’s servers in the United States.

Further information on the use of data by Google, setting and objection options can be found in Google’s data protection declaration (https://policies.google.com/technologies/ads?hl=en) and in the settings for the display of advertising by Google (https://adssettings.google.com/authenticated).

Jetpack (WordPress Stats)

Jetpack helps us to statistically evaluate visitor access and thus improve our online offering.

On the basis of our legitimate interests (i.e. interest in the analysis, optimisation and economic operation of our online offer in the sense of Art. 6 Para. 1 lit. f. of the German Civil Code), we make use of the information provided on this website. DSGVO) the Plugin Jetpack (here the subfunction “WordPress Stats”), which includes a tool for statistical evaluation of visitor access and from Automattic Inc., 60 29th Street #343, San Francisco, CA 94110, USA. Jetpack uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site.

The information generated by the cookie about your use of this website is stored on a server in the USA. User profiles can be created from the processed data, whereby these are only used for analysis and not for advertising purposes. Further information can be found in Automattic’s privacy policy: https://automattic.com/privacy/ and information on Jetpack cookies: https://jetpack.com/support/cookies/.

Facebook Pixels, Custom Audiences and Facebook Conversion

We use Facebook’s services for online advertising. This collects data on surfing behaviour, but does not evaluate it in a person-related manner or link it to other data on the respective user.

Due to our legitimate interests in the analysis, optimisation and economic operation of our online service, the so-called “Facebook pixel” of the social network Facebook, which is operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA, or if you are resident in the EU, Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Facebook”), is used within our online service.

Facebook is certified under the Privacy Shield Agreement and thus offers a guarantee of compliance with European data protection law (https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active).

With the help of the Facebook pixel, Facebook is on the one hand able to determine the visitors of our online offer as a target group for the presentation of ads (so-called “Facebook ads”). Accordingly, we use the Facebook pixel to display the Facebook ads placed by us only to Facebook users who have shown an interest in our online offering or who have certain characteristics (e.g. interests in certain topics or products that are determined on the basis of the websites visited) that we transmit to Facebook (so-called “custom audiences”). Using Facebook pixels, we also want to ensure that our Facebook ads match the potential interest of users and are not annoying. The Facebook pixel also enables us to track the effectiveness of Facebook ads for statistical and market research purposes by showing whether users were referred to our website after clicking on a Facebook ad (known as “conversion”).

Facebook processes the data in accordance with Facebook’s data usage guidelines. Accordingly, general information on the presentation of Facebook ads is provided in Facebook’s data usage policy: https://www.facebook.com/policy.php. Specific information and details about Facebook pixels and how they work can be found in the Facebook help section: https://www.facebook.com/business/help/651294705016616.

You can object to the Facebook pixel capture.

You may opt out of Facebook pixel collection and use of your information to display Facebook ads. To set what types of ads you see within Facebook, you can go to the page set up by Facebook and follow the instructions on the settings for usage-based ads there: https://www.facebook.com/settings?tab=ads. The settings are platform-independent, i.e. they are applied to all devices, such as desktop computers or mobile devices.

You may also object to the use of cookies to measure reach and for advertising purposes, via the Network Advertising Initiative’s opt-out page (http://optout.networkadvertising.org/) and additionally via the U.S. website (http://www.aboutads.info/choices) or the European website (http://www.youronlinechoices.com/uk/your-ad-choices/).

Bing Ads

We use Microsoft Corporation “Bing Ads” for marketing purposes. Microsoft meets the requirements of the EU-U.S. Privacy Shield Framework.

Within our online offer, we use our legitimate interests (i.e. interest in the analysis, optimisation and economic operation of our online offer in the sense of Art. 6 Para. 1 lit. f. of the German Data Protection Act) as the basis for our decision to use our website for marketing purposes. DSGVO) the conversion and tracking tool “Bing Ads” of Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA. Microsoft stores cookies on the user’s devices to enable an analysis of the use of our online offer by the user if the user has reached our online offer via a Microsoft Bing display (so-called “conversion measurement”). In this way, Microsoft and we can recognize that someone clicked on an advertisement, was redirected to our online service and reached a previously determined target page (“conversion page”). We only learn the total number of users who clicked on a Bing ad and were then redirected to the Conversion page. No IP addresses are stored. No personal information about the identity of users will be shared.

Microsoft is certified under the Privacy Shield Agreement and thus offers a guarantee of compliance with European data protection law (https://www.privacyshield.gov/participant?id=a2zt0000000KzNaAAK&status=Active).

If users do not wish to participate in the Bing Ads tracking process, they can also deactivate the necessary setting of a cookie via browser settings or use the Microsoft Opt-Out page: http://choice.microsoft.com/de-DE/opt-out.

Further information on data protection and the cookies used by Microsoft Bing Ads can be found in Microsoft’s data protection declaration: https://privacy.microsoft.com/de-de/privacystatement.

CRM system Intercom

Service requests are handled via the provider Intercom. Intercom meets the requirements of the EU-U.S. Privacy Shield Framework.

In order to be able to process user requests faster and more efficiently (justified interest according to Art. 6 Para. 1 lit. f. DSGVO), we use an external CRM system from Intercom Inc., 55 2nd St, 4th Fl., San Francisco, CA 94105, USA (“Intercom”) to process service requests via our websites. All data that we transmit via Intercom are sent with a 256 bit encryption and stored in the USA.

Intercom is certified under the Privacy-Shield-Agreement and thus offers an additional guarantee to comply with the European data protection law (https://www.privacyshield.gov/participant?id=a2zt0000000TNQvAAO&status=Active).

Intercom uses the data of the users only for the technical processing of the inquiries and does not pass them on to third parties. In order to use Intercom it is necessary to provide at least a correct e-mail address. A pseudonymous use is possible. In the course of processing service requests it may be necessary to collect further data (name, address). The use of Intercom is optional and serves to improve and accelerate our customer and user service.

If users do not agree with data collection and data storage in Intercom’s external system, we offer them alternative contact options for submitting service requests by e-mail, telephone or post.

Please also note Intercom’s privacy policy: https://www.intercom.com/security.

Aircall

Service requests via our hotline are handled by the provider Aircall.

Our site uses the external service provider Aircall, 42, rue du Faubourg Poissonnière, 75010, Paris, France for the efficient and simplified processing of service requests via our hotline (justified interest pursuant to Art. 6 Para. 1 lit. f. DSGVO). Aircall meets the minimum requirements for processing data in accordance with the law and is subject to the European data protection directives.

Please also note Aircall’s privacy policy: https://aircall.io/privacy/.

Auth0

To manage logins into our system, we use the tool Auth0. This tool meets the requirements of the EU-US Privacy Shield Framework.

We use within our on-line offer on basis of our entitled interests (i.e. interest in the optimization and economic enterprise of our on-line offer in the sense of the art. 6 exp. 1 lit. f.). DSGVO) the services of Auth0, 10900 NE 8th Street, Bellevue, WA 98004, USA, in order to administer the logins into our system. Data is transferred to the USA and processed there.

Auth0 meets the requirements of the EU-US Privacy Shield Framework, which governs the collection, use, and storage of personal data from the EU (https://www.privacyshield.gov/participant?id=a2zt000000001VJAAY&status=Active).

Please also refer to Auth0’s privacy policy at https://auth0.com/privacy.

Mongo DB Cloud

We manage our database with Mongo DB Cloud. This provider meets the requirements of the EU-US Privacy Shield Framework.

Mongo DB Cloud is a product of mongoDB, 229 W 43rd Street, New York, 10036, USA, which manages the Zenhomes database. Data is transferred to the USA and processed there. The use is made on the basis of our legitimate interests, i.e. interest in a secure and efficient provision, analysis and optimisation of our online services in accordance with Art. 6 Para. 1 lit. f. DSGVO.

Mongo DB Cloud meets the requirements of the EU-US Privacy Shield Framework, which regulates the collection, use, and storage of personal data from the EU (https://www.privacyshield.gov/participant?id=a2zt0000000TOLrAAO&status=Active).

Please also note the privacy policy of https://www.mongodb.com/legal/privacy-policy.

Sentry

We track down technical errors via Sentry. This provider meets the requirements of the EU-US Privacy Shield Framework.

In order to be able to identify technical errors in our online products more quickly, we use the following data on the basis of our legitimate interests (i.e. interest in the optimisation and economic operation of our online service in the sense of Art. 6 Para. 1 lit. f. of the German Data Protection Act) to identify technical errors. DSGVO) the services of Functional Software Inc. (Sentry), 132 Hawthorne Street, San Francisco, California 94107, USA (“Sentry”).

Sentry is certified under the Privacy Shield Agreement and thereby offers an additional guarantee to comply with European data protection law (https://www.privacyshield.gov/participant?id=a2zt0000000TNDzAAO&status=Active).

Please also refer to the privacy policy at https://sentry.io/privacy/.

Segment

segment helps us to make our systems run more efficiently and thus faster.

Segment is managed by us on the basis of our legitimate interests (i.e. interest in the optimisation and economic operation of our online services within the meaning of Art. 6 Para. 1 lit. f. of the German Stock Corporation Act). DSGVO) in order to analyse the interaction of users with our online offering and to optimise the product on the basis of this data.

We transfer the data to Segment on the basis of the EU standard contract clauses. Segment does not use this data itself under any circumstances, but only forwards it on our behalf to services commissioned by us and named in this data protection declaration.

Please also note the data protection information at https://segment.com/docs/legal/privacy/.

Adjust

With Adjust, we analyze the use of our mobile apps to better tailor them to our customers.

In order to analyze the use of our mobile apps, we base our analysis on our legitimate interests (i.e. interest in the optimization and economic operation of our online services as defined in Art. 6 Para. 1 lit. f. of the German Stock Corporation Act). DSGVO), the app analysis service Adjust (adjust GmbH, Saarbrücker Str. 37a, 10405 Berlin).

Adjust uses for the analysis IP and Mac addresses of the app users, which are used anonymously. The analyses are used exclusively for the purposes of our own market research as well as for the optimization and design of the app according to demand.

Adjust’s privacy policy can be found at https://www.adjust.com/privacy-policy/.

Plista

Through Plista you will see our ads only if you are interested in products as we offer them.

Based on our legitimate interests (i.e. interest in the analysis, optimisation and economic operation of our online offer within the meaning of Art. 6 Para. 1 lit. f. of the German Civil Code), we use our advertising space to promote our products and services. DSGVO) the services of plista GmbH, Torstraße 33-35, 10119 Berlin.

Plista is a tool for the provision of a recommendation technology. Plista compares the interests of visitors to the websites and recommends the favorites of similar visitors. For this it is necessary that plista a.) can evaluate the interests and b.) can distinguish individual website visitors from each other without knowing their identity. Plista compares the reading behaviour (e.g. clicks, visits, date) of different visitors. This only happens on pages where plista is activated. Recommendations are generally made anonymously – i.e. ratings and click data are used in the algorithm, while it is not possible for third parties to see or read the data basis. In order for Plista to be able to provide the website visitor with the corresponding recommendations which fall within the visitor’s area of interest, plista combines these evaluation and click data into a user profile and evaluates it. To provide this service Plista needs anonymous data. Anonymous usage data provide information about the website views, clicks of a website visitor and his reading behaviour without any personal reference. When collecting anonymous data, it is in no way possible to deduce your identity. All data is collected anonymously and protected by Plista’s Terms of Use and Privacy Policy.

You can find further information about plista’s data protection here: https://www.plista.com/de/about/privacy/.

Outbrain

We use Outbrain so that you only see our ads if you are interested. You can easily object to the required tracking.

We use the technology of the provider Outbrain Inc., 39 West 13th Street, 3rd floor, New York, NY 10011, USA, with which our users are referred to further, for them also interesting contents on websites of third parties. We use this information on the basis of our legitimate interests in the analysis, optimization and economic operation of our online services in the sense of Art. 6 Para. 1 lit. f. DSGVO.

The further reading recommendations integrated by Outbrain, e.g. below an article, are determined on the basis of the previous content read by the user on a purely pseudonymous basis.

Further information on Outbrain’s data protection can be found at http://www.outbrain.com/de/legal/privacy.

You can object to the tracking of interest-based recommendations at any time by clicking on the “Opt-out” button under Outbrain’s Privacy Policy, available at http://www.outbrain.com/de/legal/privacy.

Taboola

Taboola gives you recommendations based on your interests and your surfing behaviour. You can disable this tracking.

On the basis of our legitimate interests (i.e. interest in the analysis, optimisation and economic operation of our online offer in the sense of Art. 6 Para. 1 lit. f.), we make use of this tracking. DSGVO), 1115 Broadway, 7th Floor, New York, New York 10010, USA, which makes it possible to play out user-specific recommendations for content and ads on the basis of surfing behaviour and customer interests. The user profiles are created using pseudonyms, they are not merged with the data about the bearer of the pseudonym and do not allow conclusions to be drawn about personal data.

Further information on Taboola can be found at https://www.taboola.com/privacy-policy. There you can deactivate tracking at any time in the “User Choices” section. After OptOut has been completed, no more personalised content/advertising will be played out to you.

Firstlead GmbH / ADCELL Partner Program

ADCELL is our partner in tracking affiliate programs so that we can track the origin of an order.

This website uses the following data on the basis of our legitimate interests (i.e. interest in the analysis, optimisation and economic operation of our online offer in the sense of Art. 6 Para. 1 lit. f. of the German Data Protection Act) DSGVO) Tracking Cookies of Firstlead GmbH, Rosenfelder Str. 15-16, 10315 Berlin, Germany, with the brand ADCELL.

As soon as the visitor clicks on an advertisement with the partner link, a cookie is set. Firstlead GmbH / ADCELL uses cookies to track the origin of orders. Firstlead GmbH / ADCELL also uses so-called tracking pixels. This allows information such as visitor traffic on the pages to be evaluated. The information generated by cookies and tracking pixels about the use of this website (including the IP address) and the delivery of advertising formats is transferred to a server of Firstlead GmbH / ADCELL and stored there. Among other things, Firstlead GmbH / ADCELL may recognize that the partner link on this website has been clicked. Firstlead GmbH / ADCELL may, under certain circumstances, pass this (anonymised) information on to contractual partners, but data such as the IP address is not merged with other stored data.

Adcell’s current data protection regulations can be found at https://www.adcell.de/agb .

Ask Nicely

With Ask Nicely we collect customer and user feedback.

On the basis of our legitimate interests (i.e. interest in the analysis, optimisation and economic operation of our online offer in the sense of Art. 6 Para. 1 lit. f.), we use your personal data to provide you with feedback. DSGVO) for the technical recording of customer and user feedback Ask Nicely, a product of Ask Nicely Limited, Lvl 1, 63 Ponsonby Rd, Ponsonby 1011, Auckland, New Zealand.

New Zealand has been confirmed by the European Commission in an adequacy decision an adequate level of data protection and is therefore a secure third country within the meaning of Art. 45 DSGVO.

When feedback functions are used, a connection is established to Ask Nicely’s IT systems and the data entered is stored there. Ask Nicely is used to automatically send survey e-mails to receive customer ratings and other customer feedback. When customers respond to such a request, information such as the email address is used to contact them and respond to a rating or feedback, for example. The feedback and data provided will not be published. If users do not wish to provide customer feedback, they can unsubscribe by clicking the unsubscribe button at the bottom of the email they receive. If the registration for feedback functions is done via an existing Facebook or Google account, a connection is established to the Facebook server or the Google or Google mail server and the data required for identification is exchanged. If the user is logged into Facebook as a member, Facebook assigns this information to the user’s personal Facebook user account, which can only be prevented by logging out before using the feedback function.

Further information can be found at https://www.asknicely.com/privacy.

Online presences in social media

Our online presence in social media is subject to the terms and conditions and data processing guidelines of the respective operators.

We maintain online presences within social networks and platforms in order to communicate with the customers, interested parties and users active there and to be able to inform them about our services. When calling up the respective networks and platforms, the terms and conditions and data processing guidelines of their respective operators apply.

Unless otherwise stated in our data protection declaration, we process the data of users who communicate with us within the social networks and platforms, e.g. write articles on our online presences or send us messages.

Integration of third-party services and content

For technical reasons, your IP address will be transmitted for the content of third party providers, such as videos and maps, but otherwise no data that you deposit with us will be transmitted.

Within our online offer, we use the following data on the basis of our legitimate interests (i.e. interest in the analysis, optimisation and economic operation of our online offer in the sense of Art. 6 para. 1 lit. f. DSGVO) content or service offers from third parties in order to integrate their content and services, such as videos or fonts (hereinafter uniformly referred to as “content”).

This always presupposes that the third-party providers of this content perceive the IP address of the user, since they would not be able to send the content to their browser without the IP address. The IP address is therefore required for the presentation of this content. We make every effort to use only those contents whose respective providers only use the IP address to deliver the contents. Third party providers may also use so-called pixel tags (invisible graphics, also known as “web beacons”) for statistical or marketing purposes. Pixel tags” can be used to evaluate information such as visitor traffic on the pages of this website. The pseudonymous information may also be stored in cookies on the user’s device and may contain, among other things, technical information about the browser and operating system, referring web pages, visit times and other information about the use of our online services, as well as may be linked to such information from other sources.

Youtube

We integrate the videos of the platform “YouTube” of the provider Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Privacy Policy: https://www.google.com/policies/privacy/, Opt-Out: https://adssettings.google.com/authenticated.

Google Fonts

We use so-called Web Fonts of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”) to display fonts.

Google is certified for this for the Privacy Shield (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active), which is designed to ensure compliance with EU privacy standards.

When you access a page, your browser loads the web fonts you need into your browser to display text and fonts correctly. To do this, your browser connects to Google, which tells Google that your IP address has been used to access our web pages.

The use of Google Fonts is in the interest of a uniform and appealing representation of our web pages. If your browser does not support Google Fonts or Web Fonts, your device will use a standard font.

You can find out more about Google Fonts and Google’s privacy policy at the websites below:

https://fonts.google.com/

http://www.google.de/policies/privacy

The legal basis for the processing of personal data when using Google Fonts is Art. 6 Para. 1 lit. f DSGVO (legitimate interest).

Google Maps

We integrate the maps of the service “Google Maps” of the provider Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Processed data may include, but is not limited to, IP addresses and location data of users without their consent (usually performed as part of the settings of their mobile devices). The data can be processed in the USA. Privacy Policy: https://www.google.com/policies/privacy/, Opt-Out: https://adssettings.google.com/authenticated.

Data protection information in the application process

We also collect, process and delete applicant data in accordance with data protection regulations.

We process the applicant data only for the purpose and within the scope of the application procedure in accordance with the legal requirements. The processing of the applicant data is carried out to fulfil our (pre)contractual obligations within the scope of the application procedure in the sense of Art. 6 Para. 1 letter b. DSGVO Art. 6 para. 1 lit. f. DSGVO insofar as data processing becomes necessary for us, e.g. within the framework of legal proceedings (in Germany, § 26 BDSG additionally applies).

The application procedure requires that applicants provide us with the applicant data. If we offer an online form, the necessary applicant data is marked, otherwise it results from the job descriptions and basically includes the personal details, postal and contact addresses and the documents belonging to the application, such as cover letter, curriculum vitae and certificates. In addition, applicants may voluntarily provide us with additional information.

By submitting their application to us, applicants consent to the processing of their data for the purposes of the application procedure in accordance with the type and scope set out in this data protection declaration.

If special categories of personal data within the meaning of Art. 9 Para. 1 DSGVO are voluntarily provided as part of the application process, they will also be processed in accordance with Art. 9 Para. 2 lit. b DSGVO (e.g. health data, such as severely disabled status or ethnic origin). Insofar as special categories of personal data within the meaning of Art. 9 para. 1 DSGVO are requested from applicants as part of the application procedure, their processing will also be carried out in accordance with Art. 9 para. 2 lit. a DSGVO (e.g. health data if they are required for the exercise of a profession).

Where made available, applicants may submit their applications via an online form on our website. The data will be transmitted to us encrypted according to the state of the art.

Applicants can also send us their applications by e-mail. Please note, however, that e-mails are generally not sent in encrypted form and the applicants themselves must ensure that they are encrypted. We therefore cannot assume any responsibility for the transmission path of the application between the sender and the reception on our server and therefore recommend using an online form or postal dispatch. Instead of applying using the online form and e-mail, applicants still have the option of sending their application by post.

In the event of a successful application, the data provided by the applicants can be further processed by us for the purposes of the employment relationship. Otherwise, if the application for a job offer is not successful, the applicant’s data will be deleted. Applicant data will also be deleted if an application is withdrawn, which applicants are entitled to do at any time.

Subject to justified revocation by the applicants, the data will be deleted after a period of six months so that we can answer any follow-up questions regarding the application and meet our obligations to provide evidence under the Equal Treatment Act. Invoices for any reimbursement of travel expenses will be archived in accordance with the provisions of tax law.

Talent pool

The provision of applicant data in our talent pool takes place voluntarily on the basis of consent.

As part of the application process, we offer applicants the opportunity to be included in our “Talent Pool” for a period of two years on the basis of consent as defined in Art. 6 Para. 1 lit. b. and Art. 7 DSGVO.

The application documents in the talent pool will be processed solely within the framework of future job advertisements and the employee search and will be destroyed at the latest after expiry of the deadline. Applicants are informed that their consent to inclusion in the talent pool is voluntary, has no influence on the current application procedure and that they can revoke this consent at any time for the future and declare objections within the meaning of Art. 21 DSGVO.

Amendments to the data protection declaration

We are constantly working on improvements, which may also have an impact on the privacy statement. However, we will never change these without informing you.

Zenhomes reserves the right to change this data protection declaration at any time within the framework of the legally possible. The current version can be found at www.zenhomes.com/en/dataprotection.

Release 23 April 2019